Description: g with an angry or distressed person can evoke a ton of emotions inside of you. Maybe you feel guilty, hurt, afraid or thrown off balance. Learn a simple set of steps that will put you back in empowered role when dealing with angry people.
Relevance to CPD: Teaches emotional management techiques for constructive workplace interactions.
Actual video length: 0 hours 6 mins.
CPD Points including testing: 0.2
