Description: From co-workers and colleagues to friends and family, we are faced with challenging relationships daily. Unfortunately, we often go about managing them the wrong way. Only by elevating our understanding of behavior and acting through an internalized approach will we be able to master the conflicts created by dealing with difficult people.
Relevance to CPD: Teaches techniques for dealing with people more effectively in the workplace.
Actual video length: 0 hours 20 mins.
CPD Points including testing: 0.35
